FAQ's
- Quick Help Guide
- Common Queries From Our Customers
Are your products made of genuine gold and diamonds?
Yes. All our jewelry is crafted from authentic gold and gemstones. We also provide receipts and certificates where applicable for authenticity and assurance.
How often are gold rates updated on your website?
Our gold rates are updated daily according to the latest market prices, ensuring accuracy and transparency.
Can I request custom jewelry designs?
Yes. We specialize in customized jewelry. You can share your design idea, and our expert craftsmen will create it with precision.
What is your return policy?
Items may be returned within 7 days if unused, unworn, and in original packaging. Customized or engraved products are not eligible unless defective or damaged.
Do you offer exchanges?
Yes. Exchanges are available within the return window, provided the product is in original condition. Exchanges are subject to availability.
Do you provide international delivery?
Currently, our standard delivery service is within Pakistan. For international orders, please contact our support team to check availability.
How secure is my online purchase?
We use trusted and secure payment gateways to ensure your transactions and personal information remain safe.
How can I contact your support team?
You can reach us through our Contact Us page, email, or phone during business hours for assistance.