Return Policy

At Gold Palace Jeweller, we want you to be fully satisfied with your purchase. Please review our return guidelines below.

1. Eligibility for Returns

• Items are eligible for return within 7 days of delivery.

• Products must be unused, unworn, and in original packaging with tags and certificates intact.

• Customized, engraved, or specially made items are non-returnable, unless defective or damaged upon receipt.

2. Process for Returns

• Contact our customer support team with your order number and reason for return.

• Once approved, ship the product back securely using a trackable service.

• Customers are responsible for return shipping costs unless the product is faulty or incorrect.

3. Refunds

• Refunds are issued after inspection of the returned item.

• Refunds will be processed to the original payment method within 7–10 business days.

• Shipping and handling charges are non-refundable.

4. Exchanges

• We offer exchanges subject to product availability.

• If the requested item is unavailable, a refund will be provided.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please notify us immediately.

• We will arrange a replacement or provide a full refund at no extra cost.

6. Contact Us

For return requests or questions, please contact:
Email: info@goldpalace.com
Address: Shop# 1-G, Burj Al-Saeed, 99-Ferozepur Road, Ichra, Lahore.